How can we help?
Answers to the questions we hear most. Still stuck? Our team is an email away.
Getting started
Sign up with your base license number. During the 30-day trial we auto-import vehicles affiliated with your base from TLC open data. Add drivers as needed and enable daily email reports in Settings.
What does NOT CURRENT mean?
The license or registration wasn't found in the latest active TLC dataset, or it appears on a DMV revoked/suspended list. Driver DMV status shows Unknown while the NYS DMV driver file is unavailable (NYC TLC currently returns 404 for it). Vehicle registration checks still run. Investigate with the TLC or DMV before dispatching that driver or vehicle.
Billing & plans
Manage your card, invoices, and cancellation from Settings → Billing (Stripe Customer Portal). Existing customers on legacy plans are grandfathered — your price doesn't change until you choose a new plan.
API access
The optional API add-on gives you REST access to your drivers and vehicles for dispatch integrations. Enable it from Settings once your account is active; your API key is available there too.
Still need a hand?
Email us and we'll get back to you quickly.